RETURN POLICY

Return Policy

At Velixa Store, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

Returns
You may return items within 14 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items
Certain items may not be eligible for return, including clearance or final sale items.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within a few business days.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us with details and proof of the issue.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

How to Start a Return
To initiate a return, please contact us at support@velixastore.com with your order details.

Thank you for shopping with Velixa Store!